Why can't I withdraw money from 1win?

New customers of online casinos often can’t understand why they can’t withdraw money from 1win. The whole point is that before sending a request for a transaction, you need to make sure that all the requirements of the gambling establishment. After all, a successfully completed 1win registration is only the first step.

Let’s list all the actual conditions:

• User identification - every 1win casino customer must undergo an identification procedure on the platform’s website. You can do this with the help of technical support specialists by contacting them in the online chat. You will need to send scanned copies of identity documents. The data must match the information specified by you at the time of registration of an account at the online casino. Also recall that before identification, customers can withdraw money only up to 50,000 RUB (or equivalent in another currency) for the entire period of gaming activity.
• Active account - make sure that you have selected the right account for withdrawal. It may happen that a client has created several accounts and forgot to switch to the appropriate one at the moment of sending a transaction request. You can change the selection by clicking on your balance and then on «Account Management» in the main menu.
• Wagering the deposit - withdrawal of real money from 1win online casino is available to customers only after wagering the previously made deposit. You need to do this in full. You can specify how much you still need to wagering in the online chat, contacting the operator of technical support.

The reason why money is not being withdrawn from 1win may also be related to other factors. For example, there could be technical problems on the side of the payment system. Therefore, the withdrawal of funds may have been delayed for an indefinite period of time. It is also possible that you need to be re-identified or you have submitted a request to withdraw a large amount of money. In the latter case, we recommend to clarify the duration of the transaction, as a large amount of winnings can be transferred in fixed tranches.